Pool heat pumps

Pool heat pump service & repairs

We can help with the pool heat pump at your home in and around Stockholm. Describe the problem and we will assess the conditions for service or repair.

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On-site help by your pool

Pool heat pumps operate under different conditions from indoor climate systems. Our technicians troubleshoot and repair them on site. Provide the brand and model so we can assess the matter before planning a visit.

The heat pump will not start or heats poorly.
Fault codes and sensor or control problems.
Display or other component faults.
Suspected frost damage or heat-exchanger problems.

Service in and around Stockholm

Our pool service operates from Vallentuna and covers Stockholm and the surrounding area. Enter the address in your enquiry and customer service will confirm whether we can help on site.

Read about our coverage

Before reporting a fault

Have the model designation, serial number and any fault code available. Also describe the water flow and when the problem began. Always follow the manufacturer's instructions for operation and winter storage.

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Questions & answers

Frequently asked questions

Do I need to bring in the pool heat pump?

We troubleshoot and repair pool heat pumps at your home within our pool-service area. Describe the unit's location and the problem in your enquiry.

How much does troubleshooting cost?

Customer service confirms the price and scope for your enquiry. The cost of any repair depends on the fault, labour time and required spare parts.

Pool heat pump fault report

Fields marked with * are required.

You can also reach us on 020-19 18 00, Monday to Friday from 09:00 to 15:00.

1. Description of the fault

It displays a fault codeFault code:

Please attach a photo of the pool heat pump

Attach additional photos here

Attach an audio file here

Attach a video here

2. Pool heat pump details

BrandModelSerial numberThe heat pump is NOT covered by warrantyThe heat pump is covered by warrantyInstallation date:

3. Contact details

Your nameMobile numberFor example 0701234567. Spaces, hyphens and +46 are formatted automatically.EmailStreet addressPostcodeTown or city

4. Other information

I accept the terms

I understand that I may be charged for this visit if it is not covered by the applicable warranty. Kylslaget charges a troubleshooting fee. Please contact us for the exact charge. Estimated costs will be communicated by telephone or during further contact. Our installation warranty is linked to the warranty for your heat pump, which means that we accept particular responsibility for heat pumps we have installed. Kylslaget also provides a two-year warranty on work performed during maintenance cleaning and repairs. If a problem can be traced back to our work, we will of course return to remedy it. As the customer, you are responsible for keeping up to date with your warranty terms. Some warranties do not include troubleshooting, user error or damage caused by external factors. Visits relating to these circumstances will be charged to you. If you are unsure about your warranty terms, please contact the company from which you purchased your heat pump. By accepting these terms, you also confirm that you have read and accepted our privacy policy.

Attachments: no more than 10 MB per file and 20 MB in total.

Read how we handle your information in our privacy policy.

Let us help you

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