Questions about maintenance & neighbour discounts

Our maintenance service includes cleaning and checks of the indoor and outdoor units. We review airflow, temperature, drainage and vibration, among other things, and document the work. Customer service confirms what is included in your particular booking. Repairs and spare parts may need to be handled separately.

Switch off the heat pump and follow the instructions for your model. Carefully remove the filters intended for user cleaning. Some filters can be vacuumed or rinsed, while others must not be washed. Allow washable filters to dry before reinstalling them.

Kylslaget recommends vacuuming the air-to-air heat pump's dust filters every two weeks. Clean filters support good airflow and efficient operation, helping you achieve the best possible energy savings. Think of maintenance like caring for a car's paintwork: remove dirt regularly instead of letting it build up. Do not allow dust to accumulate in the filters or indoor unit. Clean more often in dusty homes and follow the manufacturer's instructions for your filters.

Kylslaget recommends professional service of air-to-air heat pumps at least every two years. Regular service and cleaning help the system maintain good airflow and operate efficiently. Indoor units in kitchens or other environments with airborne grease need service more often because grease and dust accumulate easily. Also follow the manufacturer's instructions and any warranty terms. Contact us and we will help you choose a suitable service interval based on placement and use.

Kylslaget's technicians service and maintain air-to-air heat pumps from several brands. Provide the brand, model and address when booking so we can confirm that the assignment matches the right technician and area.

You register your interest in maintenance together with neighbours in the same area. Customer service reviews the participants, services and planning, then confirms the offer. Ask for the current price and terms for your group before ordering.

No. Vacuuming the dust filters every two weeks is the routine care we recommend. During professional service, we also clean and check parts that the filters do not fully protect, such as the fan wheel, heat exchanger and drainage. Kylslaget recommends service at least every two years, and more often in environments with airborne grease.

Clear the area in front of the indoor unit and provide an unobstructed route to the outdoor unit. Keep the remote control available and tell us about fault codes, unusual noises or changes in operation. Provide the model and the date of the last service. Let us know in advance if any part is high up or difficult to access.

Yes. Kylslaget is a service partner for Panasonic, Innova and Daikin, and we work with several brands. Provide the brand, model and address when booking so we can confirm what help is available. Tell us whether the matter concerns routine maintenance, a fault or a possible warranty claim.